Refund policy
Returns
Our policy is no refunds exchanges only that lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial exchanged are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is exchanged more than 14 days after delivery
Refunds (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to you in a gift card emailed to you, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received an exchanged gift card yet, first check your email again.
Then contact our company, it may take some time before your exchange is officially posted.
If you’ve done all of this and you still have not received an email yet, please contact us at soferbeautyapparels@gmail.com phone(475)261-2298
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately, sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at soferbeautyapparels@gmail.com and send your item to Sofër, 7 Shirley way, B, New Haven CT 06515, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to Sofër, 7 Shirley way, B, New Haven CT 06515, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy is no refunds exchanges only that lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial exchanged are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is exchanged more than 14 days after delivery
Refunds (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to you in a gift card emailed to you, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received an exchanged gift card yet, first check your email again.
Then contact our company, it may take some time before your exchange is officially posted.
If you’ve done all of this and you still have not received an email yet, please contact us at soferbeautyapparels@gmail.com phone(475)261-2298
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately, sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at soferbeautyapparels@gmail.com and send your item to Sofër, 7 Shirley way, B, New Haven CT 06515, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to Sofër, 7 Shirley way, B, New Haven CT 06515, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.